I though I had timed the trip well because there are 3 bays and each bay had 1 vehicle in it. One of the tech’s came up to my car and instructed me to pull in behind the pickup truck in the first bay. I don’t know what they were doing to that truck, but it sure seemed to be taking a long time. It was not just an oil change, that’s for sure.
Another car pulled in and was directed to the 3rd bay. About 5 minutes later the vehicle in bay 3 drove away and the car that arrived at least 10 minutes after me pulled into that bay for an oil. Another car pulled up and was directed to wait at bay 3. The car finished and drove off and the new car pulled in. All together, those were 3 cars got their oil changed while I was stuck sitting behind the truck being worked.
The car in the second bay had it’s hood up and no one seemed to be working on it at all. No cars were ever directed to that bay while I was there. Forty minutes after I had arrived I was STILL sitting behind the truck in bay 1. The Assistant Manager came up and apologized and asked me to move to bay 3. I pulled right in and he promised to give me a $10 credit on my bill.
They changed my oil but because I had a coupon for half price, they did not give me that $10 discount that I was promised. I asked if they would replace the burned out light bulb instead of the $10 credit, but they said they could not. WTF?
I totally feel ripped off and taken advantage of. I don’t think i will be going back to Valvoline again. I’d rather go to Firestone and sit inside their customer waiting area and drink free coffee and watch the TV or read a magazine instead of being held hostage in my car for 40 minutes waiting to pull into a Valvoline bay.